IT Operations and Systems

An effective Retail Information Technology department accounts for an annual expense of approximately 1.8% of net sales, is nimble, and supports all aspects of the retail organization. Our retail IT team is staffed by some of the retail industry's most respected technology professionals. We can assist your to improve your IT function with…

  • IT Strategy / Operational Assessment
  • Software Capability Assessment
  • Software Vendor Assessment and Package Selection
  • AS-IS and TO-BE Process Analysis
  • Conference Room Pilot Scripts /Oversight
  • System Migration Strategies
  • Network Configuration
  • Software Testing and Deployment
  • Change Management Guidance
  • IT Department Organization / Workload Balancing
  • IT Outsourcing Strategies
  • E-Commerce Strategies
  • Multi-Channel Coordination
  • IT Analytics and Metrics
  • Management / Leadership Skills Training

Sample Deliverables:

Typical IT project deliverables include a clear vision for the department that is aligned with a workable operating strategy, a well-developed system migration plan, and experienced guidance in new platform adoption.

  • For a national Home Accessories retailer we engaged in a multi- year Merchandise Systems conversion from a home-grown legacy platform to Oracle Merchandising. This process has included assistance with: an ERP IT Assessment, vendor selection, a full CRP (Conference Room Pilot) evaluation/demo process w/scoring, vendor negotiation, change management oversight, and implementation guidance
  • For a regional Jewelry chain our team performed a full system assessment, developed a more effective IT strategy, recommended a new system configuration, and guided the installation and implementation of a major enterprise-wide package
  • For regional Supermarket chain our team performed a full system assessment and provided management with recommendations for significant expense reduction
  • For a national Womens Accessories retailer we performed a legacy systems assessment to identify key areas for systemic improvement