Store Operations
Our store operations consulting team has over a century of operational leadership and consulting experience in all facets of store operations. Our store expert experience base spans food, hard goods, and soft goods retail and we have significant experience streamlining processes and providing expert retail advice in virtually every retail format. We are familiar with the operation of large department stores, mass retail, grocery, hypermarts, category killers, specialty stores, small format retail (C-stores, drug, etc.), service and wholesale distribution.
Click below to view and download a sampling of our recent whitepapers:
- Managing Your Conversion Rate
- Transferring New Ideas to Your Stores
- Effective Labor Management
- The Truth About Benchmarking
Labor cost is the second largest expense line item on the P&L, yet few retailers optimize their use of this resource. This profile is all too common and very costly. If your organization is experiencing this challenge, we can help.
Most retail organizations contain dedicated teams that work hard at all levels to drive revenue. Effective store execution leverages the entire enterprise and builds upon the positive effort expended upstream. We can assist you to lead your team toward “Best in Class”
Sample Deliverables:
Typical Store Operations deliverables include net operating expense reductions of 8 to 16%, improved (on-going) sales revenue, an improved service environment, better trained store associates, and more effective store and field leadership.
- For a recent C-store client we identified ongoing labor savings of 12%
- For a recent Supermarket chain we provided guidance on restructuring the labor management strategy which will save the chain over $30 million annually
- For a recent national specialty chain we developed and implemented new store operating procedures and a new service environment helping them to revive a slump in sales and more effectively deal with competition
