The greatest challenge facing the use of a new "Best Practice" is ... successfully implementing it in the field.Whether you are developing a new … [Read more...]
Labor Scheduling Secrets
It is no secret that one of the most significant expense items for brick & mortar retailers is their store labor budget. Control of this line item … [Read more...]
Are Your Stores Floor-Ready?
If you are an apparel retailer, your team probably thinks that the term "floor ready" means your merchandise arrives at the store with industry … [Read more...]
Sales Floor Merchandise Accessibility
The Americans with Disabilities Act (ADA) has commanded the ear of the courts and the attention of retail executives. Increased litigation focused on … [Read more...]
Key Steps to Enhance Customer Service
Your Service EnvironmentA superior customer shopping environment includes timely and effective inventory assortments, including complementary … [Read more...]
Addressing the Labor Staffing Challenge
With continuous pressure on retailers to improve their financial performance, it is natural that they will aggressively look for ways to control … [Read more...]
Retail Conversion Rates
Successful retailers spend millions of dollars designing and manufacturing products, developing effective distribution and logistics systems, and … [Read more...]
The Challenge of Retail Price Integrity
Improved price integrity means fewer merchandise pricing errorsIt is no secret that retailers struggle with price accuracy. Unfortunately, … [Read more...]
What is a SKU Rationalization Analysis?
A typical inventory on-hand investment for an average retailer is significant and often equals a value approaching one fourth of annual sales (assumes … [Read more...]
Do you need up-to-date written store procedures?
Possessing up-to-date written store procedures for any function within retail is a rarity. Accurate procedures require time and effort to maintain and … [Read more...]
So, you want to start a retail business?
Having been in the retail consulting business for over 35 years, I continue to get calls from people who ask me how they can start a retail business … [Read more...]
Where has Customer Service gone?
If there ever was a question that invokes a broad range of “passionate” responses, that is it. Bring up the topic of customer service at any social … [Read more...]