The Americans with Disabilities Act (ADA) has commanded the ear of the courts and the attention of retail executives. Increased litigation focused on … [Read more...]
Key Steps to Enhance Customer Service
Your Service Environment A superior customer shopping environment includes timely and effective inventory assortments, including complementary … [Read more...]
Where has Customer Service gone?
If there ever was a question that invokes a broad range of “passionate” responses, that is it. Bring up the topic of customer service at any social … [Read more...]